How do I request a quote?
You can get quotes for your shipments online via our website after creating an online account with NET.
You can also email a net representative at firstname.lastname@example.org
You can download our NET Quote App and request a quote without creating an account.
Or you can simply shoot us a text at (913) 653-0330.
How do I schedule a pickup?
You can schedule pick-ups for your shipments online, or from an NET representative via phone or email. You will need to be sure you have all the information needed, i.e. pick-up and delivery addresses with contact information and receiving hours, weight/dimensions and commodity information for your shipment, as well as any special services required.
How do I track a shipment?
You can track your shipments easily online, if you have set up an online account, by clicking on “Tracking”. You can also get information on tracking of your shipment from an NET representative via phone or email.
What do I do if I lost my username/password?
If you have forgotten or lost your NET username and/or password, simply call or email us, and we will recover them for you.
How can I find freight class or freight density?
Freight Class: Freight class refers to commodity classification. Most carriers follow the system of the National Motor Freight Traffic Association (NMFC). If you are not already familiar with how to determine the freight class, an NET representative can help you determine the freight class for you shipment.
Density: Freight density measures how heavy a package is relative to the size of the package, and is often necessary to determine freight class. A package with a high freight density weights a lot relative to its size, and a package with a low freight density weighs little relative to its size. Use a density calculator to determine the density of a shipment, or you can contact an NET representative to help you with this.
How can I avoid damage during shipping?
While it is possible for items to get damaged during shipping, it is very easy to limit the likelihood of damage by making sure your shipment is properly packed. Items should be securely packed in a way that some movement of the pallet/crate/box will not cause damage. If you have a particularly sensitive item, or would like more information on proper packing, please contact an NET representative.
Where do I get a bill Of Lading?
NET will provide you a Bill of Lading for your shipments, via email or fax. All you need to do is tell us where to send it!
What payment options does NET offer?
A. With approved credit, we can offer terms of 15 to 30 days. We also accept Wire Transfers, Company Checks and all major credit cards: Amex/Visa/MC/Discover.
What are my options for insurance on my shipment?
Some carriers only offer limited insurance on shipments. NET offers the option of additional insurance in these cases, or when the service being used cannot offer enough insurance for the value of your shipment. You can contact an NET representative for more information on insuring your shipment.
What do I do if my shipment requires special handling?
Many shipments require some degree of special handling, and we offer a wide range of special services. Some of the more basic services, like lift-gates and residential pick-ups/deliveries, can be selected when quoting/booking online. An NET representative can help you with more detailed special handling, and can also help you determine what services you may need.