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Track a Shipment

Answer Your Freight Questions

Your Commonly Asked Freight Questions

How Do I Request a Quote?
You can get quotes for your shipments online from our website after creating an online account with NET. You can download our NET Quote App and request a quote without creating an account. Or you can simply shoot us a text at (913) 653-0330.
How Do I Schedule a Shipment Pickup?
You can schedule pickups for your shipments online or by contacting a NET representative by phone or email. You will need to be sure you have all the information needed, i.e., pick-up and delivery addresses with contact information and receiving hours, weight/dimensions, and commodity information for your shipment, as well as any special services required.
How Do I Track a Freight Shipment?
You can track your freight easily online, if you have set up an online account, by clicking on “Tracking”. You can also get information on tracking your shipment from a NET representative by phone or email.
How Can I Find Freight Class or Freight Density?

Freight Class: Freight class refers to commodity classification. Most carriers follow the system of the National Motor Freight Traffic Association (NMFC). If you are not already familiar with how to determine the freight class, a NET representative can help you determine the freight class for your shipment.

Density: Freight density measures how heavy a package is relative to the size of the package, and is often necessary to determine freight class. A package with a high freight density weighs a lot relative to its size, and a package with a low freight density weighs little relative to its size. Use a density calculator to determine the density of a shipment, or you can contact a NET representative to help you with this.

How do I Avoid Damage During Shipping?

While it is possible for items to get damaged during shipping, it is very easy to limit the likelihood of damage by making sure your shipment is properly packed. Items should be securely packed in a way that some movement of the pallet/crate/box will not cause damage. If you have a particularly sensitive item or would like more information on proper packing, please contact a NET representative. You can also check out our Blanket Wrap Shipping options.

What Can I Do if I Lost My Username or Password?
If you have forgotten or lost your NET username and/or password, simply call or email us, and we will recover them for you.
Where Do I Get My Bill of Lading?
NET will provide you with a Bill of Lading for your shipments by email or fax. All you need to do is tell us where to send it!
What Payment Options Does Nationwide Equipment Transportation Offer?
With approved credit, we can offer terms of 15 to 30 days. We also accept Wire Transfers, Company Checks, and all major credit cards: Amex/Visa/MC/Discover.
What Are My Insurance Options for My Shipment?
Some carriers only offer limited insurance on shipments. NET offers the option of additional insurance in these cases, or when the service being used cannot offer enough insurance for the value of your shipment. You can contact a NET representative for more information on ensuring your shipment.
What Can I Do if My Shipment Requires Special Handling?

Many shipments require some degree of special handling, and we offer a wide range of special services. Some of the more basic services, like lift-gates and residential pick-ups/deliveries, can be selected when quoting/booking online. A NET representative can help you with more detailed special handling and can also help you determine what services you may need. Make sure to check out all of Nationwide Equipment Transportation’s Freight Services to see how we can help!

More In-Depth Freight Answers

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Freight Glossary

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Accessorial Charges

Accessorial charges are charges made for performing services beyond normal pickup and delivery, such as inside delivery or liftgate.

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Air Freight Forwarder

An air freight forwarder provides pickup and delivery service under its own tariff, consolidates shipments into larger units, prepares shipping documentation, and tenders shipments to the airlines. Air freight forwarders do not generally operate their own aircraft and may therefore be called “indirect air carriers.” Because the air freight forwarder tenders the shipment, the airlines consider the forwarder to be the shipper.

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Arrival Notification

Arrival Notifications are when the carrier notifies the consignee (receiver) of a scheduled delivery date and time. Arrival notification is an accessorial service provided for an additional fee.
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Bill of Lading (BOL)

A bill of lading document that establishes the terms and conditions of a contract between a shipper and a transportation company. It serves as a contract of carriage and a receipt for goods. The BOL is provided by the shipping company to the shipper and should be given to the driver upon freight pickup.
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Blind Shipment

A blind shipment is when the customer has contracted with the carrier so that the shipper’s or consignee’s information is not given. This keeps the origin location and receiving destination unaware of each other and provides two separate Bills of Lading, in which both show the carrier’s terminal as the shipper and the receiver.
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Broker

A broker is an independent contractor paid to arrange motor carrier transportation. A broker may work on the carrier’s or shipper’s behalf.
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Carrier

A carrier is another name for the trucking company that transports freight.
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Cartage Agent

A cartage agent is a carrier who performs pickup or delivery services for NET in most major markets.
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Cargo Claim

A “Cargo Claim” is a demand made on a transportation company for payment for goods allegedly lost or damaged while the shipment was in the transportation provider’s possession. Per NET terms and conditions, claims must be reported by the shipper within 7 business days after the shipment was delivered.
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COD

A COD is a shipment for which the transportation provider is responsible for collecting the sale price of the goods shipped before delivery.
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Commodity

A commodity is any article of commerce. Goods shipped.
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Common Carrier

A common carrier is a company that provides transportation services to the public in return for compensation.
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Consignee & Consignor

A consignee is a person or company receiving the shipment. A consignor is a person or company shipping the shipment.
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Dimensional Weight

L x W x H = cubic feet divided by 194 or 250 for domestic and 166 for international
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Flatbed

A flatbed is a semi-trailer with no sides and with the floor of the unit at a standard height from the ground.
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Freight Class

Freight class refers to the National Motor Freight Classification (NMFC), and it is the category of your freight as defined by the National Motor Freight Traffic Association (NMFTA). Your shipment’s freight class determines the carrier’s shipping charges. It identifies the size, value, and difficulty of transporting your freight.
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Freight Forwarder

A freight forwarder combines less-than-truckload (LTL) or less-than-carload (LCL) shipments into carload or truckload lots. Freight forwarders are designated as common carriers. They also issue bills of lading and accept responsibility for goods. The term may also refer to the company that fills railroad trains with trailers.
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Reweigh and Inspection Fee

A reweigh and inspection fee occurs if the carrier suspects that the weight or class of your shipment is inaccurate; they will charge a fee to reweigh and re-class your shipment.
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Third Party Shipments

Third party shipments are shipments in which the person who arranges the shipment is neither the originating nor the receiving destination. The third party makes the arrangements for the shipper and receiver.
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UN Number

A UN number is an internationally accepted 4-digit number used to identify hazardous material.
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FTL – Full Truckload

FTL stands for Full Truck Load and refers to any shipment that takes up all or almost all of the truck’s space. A FTL shipment can range from 5000 lbs and up, although some FTL carriers have a minimum weight requirement of 10,000 lbs or more. There are 2 types of FTL shipments: Full Loads, which completely fill the entire truck, and Partial Loads, which almost fill the entire truck.
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Fuel Surcharge

A fuel surcharge is an extra charge imposed by the carriers due to the excessive costs of diesel gas. The charge is a % based upon the U.S. National Average Diesel Fuel Index. The fuel surcharge will remain in effect as long as the U.S. National Average Diesel Fuel index remains at or above $1.10 per gallon.
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GAD Weight

GAD weight stands for the Greater of Actual of Dimensional Weight.
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Hazardous Material

Hazardous materials are defined by the US Department of Transportation in accordance with the Federal Hazardous Materials Law. A substance or material may be designated as hazardous if the transportation of the material in a particular amount and form poses an unreasonable risk to health and safety or property. Hazardous material may include: an explosive, radioactive material, etiologic agent, flammable or combustible liquid or solid, poison, oxidizing or corrosive material, and compressed gas. For more general information, go to the U.S. DOT website.

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In Bond

In bond shipments move under bond from the point of entry to an interior U.S. destination for clearance or to another border location for clearance.
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Intermodal

Intermodal shipments move by more than one mode of transportation (ground, air, rail, or ocean).
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Inside Pickup and Inside Delivery

Inside pickup and inside delivery are if the driver is required to go inside (beyond the front door or loading dock), to pick up or deliver your shipment; instead of remaining at the dock or truck, additional fees will be charged. When obtaining quotes through our system, check off inside pick up and or inside delivery, and the carrier’s fee will be included in your quotes.
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Liftgate service

Liftgate service is when the shipping or receiving address does not have a loading dock, and manual loading or unloading is necessary. A liftgate is a platform at the back of certain trucks that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.
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LTL – Less than Truckload

LTL stands for Less Than Truckload, which means the shipment does not completely fill an entire truck. A LTL shipment typically ranges anywhere from 150 lbs to 10,000 lbs. Large Shipments over 10,000 lbs are usually moved by Full truckload (FTL).
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Linehaul

Linehaul is the movement of goods between cities or between YRC Freight service centers, particularly between the origin service center and the destination service center (excluding pickup and delivery service).
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NMFC Number

The NMFC number is the item number that specifically identifies each type of product that can be shipped by an LTL carrier. The National Motor Freight Traffic Association (NMFTA) assigns NMFC item #’s to all products along with a freight class. The NMFC # identifies what you are shipping and its freight class.
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NVOCC

NVOCC is a type of ocean freight forwarder. NVOCCs books space in large quantities for a reduced rate, then sell space to shippers in smaller amounts. NVOCCs consolidate smaller shipments into a container load that ships under one bill of lading.
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PRO Number

A PRO number is a number assigned by the carrier to reference your shipment. It is also used for tracking your shipment.
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Redelivery or Reconsignment Fee

After a failed delivery attempt, the carrier will assess a redelivery or reconsignment fee for having to deliver the freight again. This fee is usually based on weight with a minimum charge.
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Reefer

A reefer is a refrigerated trailer with insulated walls and a self-powered refrigeration unit, most commonly used for transporting food.
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Residential Delivery

Carriers define a business zone as a location that opens and closes to the public at set times every day. If you are a business located in a residential zone (among personal homes or dwellings) or are shipping to or from a residence, the carrier may charge an additional residential fee. When obtaining quotes through our system, select “residence” for location type, and the carrier’s residential fee will be included in your quotes.

If You Have Further Questions, Contact the NET Team, and We Will Be Happy To Assist!

If You Have Questions or Curiosities, We Want to Hear From You!

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